MTN Rwandacell (MTN Rwanda) Chief Executive Officer Mitwa Ng’ambi met with Ericsson’s Senior Vice President, Chief Technology Officer and Head of Strategy, Erik Ekudden, on the side lines of the annual Broadband Commission meeting where they discussed their long-term partnership. Over the years, this partnership has seen the establishment of various services and products within MTN Rwanda and Mobile Money Rwanda Ltd closing the digital divide and propelling financial inclusion.
MTN has been working with Ericsson on enhancing consumer experience through Ericsson’s Managed Services Solutions. One of these services includes MTN’s modernized Network Operating Centre (NOC) that has been implemented to manage end-to-end monitoring of MTN network. Through the NOC, MTN Rwanda’s Network Operations Center and the Incidents Management tools are automated, improving network operations efficiency and boosting customer experience.
Mitwa Ng’ambi, MTN Rwanda Chief Executive Officer stated “Ericsson has been a close and prominent partner over the last two decades in Rwanda. Their services have enabled us to pivot from product to platform, aligning seamlessly with our overarching strategy to provide the largest and most valuable platforms by delivering on 100% network coverage, and bridging the digital and financial gaps currently present. We look forward to achieving these ambitious targets for the betterment of our customers and stakeholders because we believe that everyone deserves the benefits of a modern connected life.”
In addition to telecommunication services, Ericsson has enabled Mobile Money Rwanda Ltd with a platform for digital financial services such as Basic services (P2P, Cashin, Cashout & Airtime Purchase) and Advanced payments (MoMoPay, OpenAPI), Loans & Savings, Bill Payments and Remittances.
Erik Ekudden, Senior Vice President, Chief Technology Officer and Head of Strategy, said “We are proud of the relationship we’ve built with MTN Rwanda and the opportunities we’ve had to be part of the nation’s social and economic progress. We’ve collaborated on a number of initiatives that ranged from network modernization to enhancing consumer experience. We remain ever committed to continue working together on exploring solutions that increase social and financial inclusion here in Rwanda. Together, we can accelerate the nation’s digital transformation journey.”
This mutually beneficial partnership continues to steer MTN Rwanda’s digital transformational journey by providing innovative technologies and ecosystems that also consist of socioeconomic development for the communities we serve.