Tag: MTN Rwanda

MTN Rwanda launches a communication solution for businesses

MTN Rwandacell (MTN Rwanda)  announced the launch of MTN Unicall, a new product that is set to streamline the integration of enterprise communication services under the Unified Communications and Collaboration (UCC) product umbrella. A first of its kind in the market, MTN Unicall provides a consistent unified user interface and user experience across multiple devices.

These products, SIP Trunk, Hosted PBX (Office lines) and Hosted Call Centre integrate all communication services easily and conveniently, allowing enterprises to increase flexibility and productivity.

“Ease and convenience play a vital role in the creation of our business solution products and services. We are pleased to announce the launch of MTN Unicall, that will enable customers to transition from their fixed lines into an internet-powered phone system, keeping their business lines connected 24/7. Additionally, MTN Rwanda offers enterprises the option of having hosted call centers & PABX, eliminating the hassle and cost of setting up the required infrastructure. Furthermore, the Hosted PBX accelerates workflow, saving upfront costs with automated attendants and automatic updates at no extra charge,” commented Didas Ndoli, MTN Rwanda General Manager, Enterprise Business Unit.

MTN Rwanda Hosted PBX offers a range of capabilities such as enabling code-based dial-in on conferences (conference bridge), Hunt Group (call transferring), Cloud IVR, and mobile applications.

This, coupled with SIP Trunking, allows the integration of the following communication services: instant messaging (chat), presence information, voice (including IP telephony), mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, with non-real-time communication services such as unified messaging.

These integrations provide the option for migrating businesses, those looking to move premises out of the local area but wish to keep their business-critical numbers, to do so without the cost of call forwarding.

“We are dedicated to offering digital solutions for the progress of Rwanda and with MTN Unicall, we would like to assure our enterprise customers that their business communication services will continue to operate seamlessly, while optimizing the business capabilities, everywhere they go,” concluded Ndoli.

www.mtn.co.rw

MTN Rwanda and Ericsson drive leading connectivity solutions for Rwanda’s progress

MTN Rwandacell (MTN Rwanda) Chief Executive Officer Mitwa Ng’ambi met with Ericsson’s Senior Vice President, Chief Technology Officer and Head of Strategy, Erik Ekudden, on the side lines of the annual Broadband Commission meeting where they discussed their long-term partnership. Over the years, this partnership has seen the establishment of various services and products within MTN Rwanda and Mobile Money Rwanda Ltd closing the digital divide and propelling financial inclusion.

MTN has been working with Ericsson on enhancing consumer experience through Ericsson’s Managed Services Solutions. One of these services includes MTN’s modernized Network Operating Centre (NOC) that has been implemented to manage end-to-end monitoring of MTN network. Through the NOC, MTN Rwanda’s Network Operations Center and the Incidents Management tools are automated, improving network operations efficiency and boosting customer experience.

Mitwa Ng’ambi, MTN Rwanda Chief Executive Officer stated “Ericsson has been a close and prominent partner over the last two decades in Rwanda.  Their services have enabled us to pivot from product to platform, aligning seamlessly with our overarching strategy to provide the largest and most valuable platforms by delivering on 100% network coverage, and bridging the digital and financial gaps currently present. We look forward to achieving these ambitious targets for the betterment of our customers and stakeholders because we believe that everyone deserves the benefits of a modern connected life.”

In addition to telecommunication services, Ericsson has enabled Mobile Money Rwanda Ltd with a platform for digital financial services such as Basic services (P2P, Cashin, Cashout & Airtime Purchase) and Advanced payments (MoMoPay, OpenAPI), Loans & Savings, Bill Payments and Remittances.

Erik Ekudden, Senior Vice President, Chief Technology Officer and Head of Strategy, said “We are proud of the relationship we’ve built with MTN Rwanda and the opportunities we’ve had to be part of the nation’s social and economic progress. We’ve collaborated on a number of initiatives that ranged from network modernization to enhancing consumer experience. We remain ever committed to continue working together on exploring solutions that increase social and financial inclusion here in Rwanda. Together, we can accelerate the nation’s digital transformation journey.”

This mutually beneficial partnership continues to steer MTN Rwanda’s digital transformational journey by providing innovative technologies and ecosystems that also consist of socioeconomic development for the communities we serve.

www.ericsson.com 

www.mtn.co.rw 

MTN Rwanda selects Ericsson for network and IT operational excellency

MTN Rwanda has selected its longtime partner Ericsson, to deploy a Network Operations Center (NOC). The five-year contract will support MTN Rwanda to focus on enhancing consumer experience through Ericsson’s Managed Services solution that will deliver an automation-driven Information Technology (IT) operations.

Ericsson will provide NOC for a range of MTN Rwanda’s applications and the corresponding IT Infrastructure to support critical business segments and enhance operational efficiency.

The new agreement is an important milestone in MTN Rwanda’s modernization and digital transformation journey. Through the NOC, MTN Rwanda’s Network Operations Center and the Incidents Management tools will be automated enabling further business opportunities. 

Eugen Gakwerere, Chief Technical Officer of MTN Rwanda says: “Our latest collaboration with Ericsson in deploying the network operations center is further testament of our long-term partnership. MTN Rwanda embraces digital transformation to maximize efficiencies and to improve service. In deploying and implementing this solution, Ericsson is supporting us in our digital transformation journey which is essential to us providing next generation services to our customers.”

Nicolas Blixell, Vice President and Head of Global Customer Unit MTN and Customer Unit MTN Africa at Ericsson Middle East and Africa says: “The five-year agreement is a recognition of our operational performance as MTN Rwanda’s trusted partner for decades and also in our efforts to propel #AfricaInMotion. Automation is paving a new path on MTN Rwanda’s digital transformation journey.  Utilizing Ericsson’s network operations center, we are able to support MTN Rwanda’s focus on accelerating their digital transformation plans  and empower Rwanda’s digital agenda.”

The Ericsson Managed Services contract to run the NOC with MTN Rwanda is the latest milestone in their long-term strategic partnership. MTN Rwanda selected Ericsson as the partner to launch its GSM mobile system networks with Core and Transmission solutions in 1998. In 2009, MTN Rwanda launched its 3G network through Ericsson and in 2013 launched Ericsson’s Mobile Money platform.

www.ericsson.com

MTN Rwanda lists by introduction on the Rwanda Stock Exchange

MTN Rwanda  has become the first mobile network operator to list its shares on the Rwanda Stock Exchange (RSE).

As part of the listing by introduction, Crystal Telecom Limited’s shareholders now hold a direct 20% stake in MTN Rwanda and can trade their MTN Rwanda shares directly on the RSE. These shares were previously held by Crystal Telecom PLC.

MTN Rwanda CEO Mitwa Ng’ambi said the listing was good news for MTN and Rwanda: “We are honoured to be the first telecommunications network provider in Rwanda to be listed on the RSE. We are committed to further establishing our presence, expanding our connectivity, driving digital inclusion and contributing to the sector and economy.”

She said MTN was proud of its journey in Rwanda in the past 23 years: “We are grateful to our customers, partners and stakeholders and look forward to this new chapter. Listing on the RSE is a major milestone for us and the platform for even better and bolder things to come.”

MTN Group President and CEO Ralph Mupita said the listing demonstrated MTN’s commitment to Rwanda: “This listing will assist in deepening the Rwandan capital markets by broadening public ownership over time and will also establish the basis for a new and emerging telecoms and technology asset class on the exchange.”

This listing by introduction is part of MTN Group’s work to continuously promote local ownership and participation in MTN businesses across its markets and provides an opportunity for Rwandans to invest directly in the country’s leading network operator. 

“MTN Rwanda joining the Rwanda Stock Exchange as we celebrate 10 years of operations as an Exchange is another big milestone for our market. We hope that the powerful brand recognition brought by MTN Rwanda on the market will attract more private sector companies both locally and internationally to join the market and enjoy the benefits of listed companies,” said Pierre Celestin Rwabukumba, CEO of the Rwanda Stock Exchange.

Ahead of its listing by introduction on the RSE, MTN Rwanda changed its status from a private company to a Public Liability Company (PLC) effective December 2020. The full company name has therefore been changed from MTN Rwandacell Limited to MTN Rwandacell PLC.

www.mtn.co.rw