Tag: smartphones

MTN Rwanda introduces extended warranty and repair services for smartphones

MTN Rwandacell Plc (MTN Rwanda) has introduced extended warranty and repair services for all customers that purchase smartphones from any MTN Service Centre. This service is launching soon after MTN Rwanda’s announcement that it would be launching a device financing initiative in partnership with Bank of Kigali, offering customers the opportunity to buy brand new smartphones on credit.

MTN Rwanda’s extended warranty offers customers additional protection for any smartphone purchased at any MTN Service Centre or Connect Shop and also for any smartphone a customer has owned for less than three (3) years, upon the purchase of a screen protector and/or phone case for that existing phone. The warranty is for a period of twelve (12) months.

MTN Rwanda is also offering customers one free repair of their smartphones if any fault develops during the warranty period. For any additional repairs, customers will receive an eighty per cent (80%) discount on the repair costs.

“Smartphones are the gateway to unlimited information and an array of digital services, and we want to ease the process of owning and maintaining one. For a lot of our customers, smartphones are the first big-expense item they purchase for themselves, meaning screen protectors and phone cases are a must-have given the durability of smartphones. The idea of introducing an MTN extended warranty and repair service went without saying. This is part of our commitment to ensure that as we connect everyone to the digital world, we think of the entire customer journey and offer our customers peace of mind,” said Yaw Ankoma Agyapong, MTN Rwanda Chief Consumer & Digital Officer.

The extended warranty (beyond what is covered in the manufacturer warranty) insures against accidental damage, cracked screens, cracked casing, water and liquid damage as well as malfunction after the manufacturer’s warranty has expired.

MTN Rwanda’s repair service offers top-notch diagnoses at designated MTN Service Centres. Customers located in Kigali will have their phones repaired within 3 days and those located upcountry will have their phones repaired within 5 days.

“We look forward to our customers enjoying this service as we continue to pursue the delivery of digital solutions for Rwanda’s progress,” concluded Agyapong.

www.mtn.co.rw

Rwanda farmers receive smartphones to boost new age agriculture

Female leaders of farming cooperatives in Rwanda have been given smartphones to sensitize farmers on agriculture best practices under the #ConnectRwanda initiative.

Farmer promoters and cooperative leaders play an important role in ensuring that best practices in agriculture are followed, hence resulting in better produce. On average, a farmer promoter has access to around 4,000 farmers. With these new smart phones, the beneficiaries will be able to easily access agriculture information and disseminate it to the farmers in their catchment area.

In her remarks, Hon. Paula Ingabire; Minister of ICT and Innovation said: “Agriculture being the backbone of Rwanda’s economy, women are great contributors to the growth of this sector especially in rural areas. In order to reach more development, women in agriculture should be placed at the centre of this transformation. Constituting more than 60% of the Rwandan agricultural work force, it is imperative that technology should not leave them behind in order for Rwanda to achieve great advancement in ensuring food quality and food security. We thank all our partners in this initiative.”

Prof. Jeannette Bayisenge; The Minister of Gender and Family Promotion, said “We welcome this partnership between the Government of Rwanda and MTN through which female farmer promoters well given smart phones. These smartphones will help them to remain at the forefront in their agricultural activities and contribute on their families’ welfare.”

Dr. Gerardine Mukeshimana; The Minister of Agriculture and Animal Resources comments “Female leaders of farming cooperatives need to access information and disseminate to those in their catchment area for effective operations. Now that they are equipped with the smartphones, they will be able to access and share information easily. This will help them to improve their agricultural activities.”

Hon. Gatabazi Jean Marie Vianney; The Minister of Local Government said: “We thank The President of The Republic for always striving for inclusive development. The smartphones you have received are bringing you technology, ensure to maximize their benefits towards a sustainable development.”

“We are glad to continue the Connect Rwanda initiative in partnership with the Ministry of ICT & Innovation, this time specifically focused on women farmers with the aim to empower them and their businesses, as we drive digital for a brighter Rwanda. As we wind down Women’s Month, we continue to recognise the importance women play in our economy and we are confident that these efforts to drive smartphone and internet penetration will make a difference.” – said Mitwa Ng’ambi, MTN Rwanda CEO

#ConnectRwanda Initiative was launched by MTN in partnership with the Ministry of ICT and Innovation in December 2019, with the objective of providing smartphones to unconnected households countrywide to leverage the digital economy. The essence of the initiative is for private companies, government institutions and individuals to come together and drive the digital agenda to connect all Rwandans.

www.minict.gov.rw